Privacy Notice

Last updated: July 7, 2026

This Privacy Notice explains how ClaimPulse Ai ("we", "us", "our") collects, uses, shares, and protects personal data when you use our service (the "Service"). ClaimPulse Ai acts as the data controller for personal data collected through the Service.

1. Data We Collect

Account data: name, email address, login credentials.
Content you submit: claim details, denial reasons, clinical notes, and other information you enter to generate appeal letters.
Support communications: messages you send us.
Usage & telemetry: pages viewed, features used, error logs.
Device data: browser type, device identifiers, IP address.

Payment card data is collected directly by our Merchant of Record, Paddle, and is not stored by us.

2. How We Use Data

Create and manage your account (contract performance).
Provide, operate, and improve the Service (contract performance and legitimate interests).
Prevent fraud, abuse, and secure the Service (legitimate interests and legal obligation).
Respond to support requests (contract performance).
Send service-related communications; marketing only with your consent.

3. Legal Basis

We process personal data on the basis of performance of a contract with you, our legitimate interests in operating and securing the Service, compliance with legal obligations, and — where required — your consent.

4. How We Share Data

Service providers / subprocessors: hosting, database, analytics, error monitoring, and support tooling providers who process data on our behalf.
Merchant of Record: Paddle, for sale of the Service, subscription management, payments, tax compliance, and invoicing.
AI processing providers: the model providers used to generate appeal letter drafts from the content you submit.
Authentication providers: Google, if you choose to sign in with Google.
Professional advisers: legal and accounting advisers under duties of confidentiality.
Authorities: where required by law or to protect rights, property, or safety.

We do not sell personal data.

5. Retention

We retain personal data for as long as your account is active and for the period necessary to fulfil the purposes described in this notice, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is deleted or anonymised.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, to object to certain processing, and to withdraw consent. To exercise these rights, contact us at claimpulse@outlook.com. You may also have the right to lodge a complaint with your local data protection authority.

7. Security

We implement appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, and monitoring. No system is completely secure, and we cannot guarantee absolute security.

8. International Transfers

Your data may be processed in countries other than your own. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) to protect transferred data.

9. Cookies

We use essential cookies required to operate the Service (for example, to keep you signed in) and limited analytics cookies to understand usage. You can manage cookies through your browser settings.

10. Changes

We may update this notice from time to time. Material changes will be communicated through the Service or by email.

11. Contact

Questions about this notice or your data? Email claimpulse@outlook.com.